Refunds, Cancellations & Money Movement

Nnekkie uses Stripe Connect to process payments and route payouts to institutions and agents.

Payment flow

• Students pay via Stripe; funds are held and routed according to the institution’s configuration.
• Institutions/agents must complete Stripe Connect onboarding to receive payouts.

Refunds

• Refund decisions follow the institution/agent policy and applicable law.
• Approved refunds are issued through Stripe to the original payment method when possible.
• Partial refunds may apply to service or booking fees if specified by the institution.

Cancellations

Cancellation windows and penalties are set by the institution/agent and shown at booking checkout.

Disputes & chargebacks

Stripe handles chargebacks; institutions/agents must respond with evidence. Unresolved disputes may reverse payouts.

Payout timing

Payouts follow Stripe’s schedule for the selected country/currency. Delays can occur due to compliance checks.

Contact

For refund or payout questions, contact your institution/agent first. For platform issues, email support@nnekkie.com.